StudioBlur Camera Support
Help, troubleshooting, and how to reach us.
Get in touch
The fastest way to reach the StudioBlur team is by email. We read every message and reply within a few business days.
You can also reach us on X/Twitter at @choloasis.
When emailing, it helps to include:
- Your iPhone model and iOS version (Settings → General → About)
- The StudioBlur version shown in App Store or iOS Settings
- Which mode you were using: Blur, Image, Color, or Animate
- What you did, what you expected, and what happened instead
- A screenshot or short screen recording if the interface looks wrong
Getting started
Record a cleaner creator video in a few taps.
- Open StudioBlur and grant Camera and Microphone permission.
- Choose a look: Blur, Image, Color, or Animate.
- Pick 9:16, 1:1, or 16:9 framing, then tap the red record button.
- For Video or Lapse, stop recording. StudioBlur saves the finished video to Photos and shows Play and Share options. For Photo, tap the shutter once to save a processed still image.
Frequently Asked Questions
Quick answers to common StudioBlur issues.
Why does StudioBlur need Camera and Microphone permission?
Camera permission is needed to show and record your video. Microphone permission is needed to record audio with that video. You can change permissions at any time in iOS Settings → Privacy & Security.
Why does the app ask for Photos access?
StudioBlur uses Photos access only to let you choose custom background photos or videos, and to save captured photos or finished recordings to your Photos library.
Does StudioBlur upload my camera video, background images, or face data?
No. Camera processing, person segmentation, face detection for optional smoothing, background replacement, photo capture, recording, and export run on your device. StudioBlur does not upload face data, camera frames, captured photos, recordings, background media, or audio to its AI service. Optional AI tools send only the text and creator settings needed for the requested result through QnSub's Cloudflare-hosted service to OpenAI. The app has no account, ad SDKs, or cross-app tracking. See the Privacy Policy.
Why does StudioBlur detect my face?
StudioBlur uses Apple's on-device Vision framework to find the face area and person outline only while rendering the current camera frame. This helps with optional face smoothing and background effects. The app does not identify you, create a faceprint, retain face detection results, or send face information anywhere.
What is sent when I use an AI feature?
StudioBlur sends the text you enter or select, relevant creator-profile settings, and limited purchase, credit, device-attestation, and service data needed to generate and protect the request. The request passes through QnSub's service on Cloudflare to OpenAI. Photos, videos, camera frames, face data, microphone audio, and speech recordings are not included. Avoid entering sensitive or confidential text.
How do Pro + AI purchases and credits work?
Basic includes five one-time starter AI credits. Pro + AI Weekly is an auto-renewing weekly subscription with all Pro tools and 10 credits per verified renewal; unused subscription credits do not roll over. The standard and eligible 72-hour lifetime products are separate one-time purchases that permanently unlock Pro and grant 1,000 non-expiring credits. Current localized prices and terms appear in the app. Restore Purchases is at the bottom of the Plans page.
How do I cancel the weekly subscription?
Open iOS Settings, tap your Apple Account name, then Subscriptions and StudioBlur. Cancel at least 24 hours before the end of the current period to avoid renewal. Deleting the app does not cancel an App Store subscription.
The background blur edge looks imperfect. What can I do?
Person segmentation works best with good lighting, a clear outline around your head and shoulders, and some distance from the background. Try moving away from the wall, adding front light, or switching from Extreme to Strong for a smoother edge.
My finished video did not appear in Photos.
Check iOS Settings → Privacy & Security → Photos → StudioBlur and make sure the app can add to Photos. Then record another short clip and wait for the export screen to show "Saved to Photos".
Can I use my own video as a background?
Yes. Tap Image, choose Photos, then select a photo or video from your library. The selected background is used locally inside the app.
How do I delete StudioBlur data?
Uninstalling StudioBlur removes its app-container data. Videos and photos already saved to Photos must be deleted there separately. A Keychain identifier used to prevent repeat starter-credit grants and server-side entitlement, security, or credit records may remain. Email support-studioblur@qnsub.com to request access to or deletion of information held by QnSub; some records may be retained for security, fraud prevention, transaction integrity, or legal compliance.
I want a refund.
App Store purchases and refunds are handled by Apple. Request a refund through Apple at reportaproblem.apple.com.
Still stuck?
Email support-studioblur@qnsub.com or message @choloasis on X/Twitter and we'll help you out.
Email Support