People Counter support
A clear path from your first count to your next event.
Email support →Start a live count
Tap Live Counter, grant the system camera permission if asked, aim at your entrance, and tap Start counting. The counting line is already provided. Drag its ends if needed or use Flip IN / OUT to reverse direction.
Session names, starting occupancy, capacity alerts, and advanced tools are optional under the settings button before starting. Keep the phone steady with people visible on both sides of the line. A stationary person does not repeatedly add to the count.
The camera will not open
If permission was denied, use the app's Open Settings action and enable Camera for People Counter. Close another app that is using the camera, then retry. Manual Counter works without camera access.
The live count missed someone or counted incorrectly
Improve lighting, keep the phone steady, and give people room on both sides of the line. Overlap and reflections can cause mistakes. Use −1, +1, or Set occupancy to record a correction. Check the counting guide for setup tips.
Counting stopped when I switched apps
Live counting requires People Counter to remain open. It pauses when the app leaves the foreground. Return to the app and resume; if a recovery draft appears on Home, open it and resume explicitly.
How do I correct a photo count?
Review the markers before saving. Add missed people, remove false detections, and use undo or redo as needed. Clear photos with separated people work best. Source-photo storage is optional.
How do I restore Pro?
Open Settings and tap Restore purchases using the Apple Account that made the purchase. Internet access is needed to contact Apple. Pro is a one-time upgrade, not a required subscription. For billing or refund questions, use QnSub's App Help Center.
Where is my data, and how can I delete it?
Records stay on this iPhone and may be included in device backups. Delete records in History, or use Settings → Reset to factory settings to remove local app data. Exported copies and Apple's purchase history are not removed by reset. Read the privacy policy.
Need more help?
Email appsupport@qnsub.com with your iPhone model, iOS version, app version, and the steps that led to the problem. Please avoid including identifiable photos or private attendance data.
Read the counting guide →