super-hear Support
Help, troubleshooting, and how to reach us.
Get in touch
The fastest way to reach the super-hear team is by email. We read every message and reply within a few business days.
When emailing, it helps to include:
- Your iPhone model and iOS version (Settings → General → About)
- The super-hear version (top-right gear → scroll to bottom)
- What you did, what you expected, and what happened instead
- A screenshot if anything looks visually wrong
Getting started
Four steps to your first amplified listen.
- Pair AirPods or wired headphones to your iPhone the usual way (Settings → Bluetooth).
- Open super-hear and grant Microphone permission when asked. (Speech Recognition is optional but enables transcripts.)
- Pick a listening mode — Talk for nearby conversation, Distant for across-the-room, Ambient for room feel.
- Tap the power button. Adjust World Volume to taste, and you're listening.
Frequently Asked Questions
Quick answers to the questions we hear most often.
I tapped Listen but I don't hear anything.
Confirm microphone permission in iOS Settings → Privacy & Security → Microphone → super-hear. Also check your output route — super-hear refuses to amplify through the phone's built-in speaker (that would feed back into the mic). AirPods or wired headphones recommended.
The personal EQ setup says "no headphones".
The setup only runs through headphones so the tones are played privately and predictably. Connect AirPods or wired headphones and try again. If you just stopped listening, give the audio session 2–3 seconds to settle, then retry.
How do I use Beat Detect?
Switch to Beat Detect and point the iPhone microphone toward the repeating low-frequency sound you want to inspect. A quieter room, steady phone position, and clear repeating source give the cleanest signal.
Beat Detect stays at "—".
Open Settings → Methods from the Beat Detect tab. The diagnostic param chips will tell you which gate is failing — typically SNR in a noisy room or P/M when the repeating pattern is too soft. You can adjust the SNR threshold and P/M threshold sliders in Settings → Tuning.
The beat estimate jumps around.
If the estimate jumps wildly, the signal is probably noisy or the repeating pattern is unclear. Move closer to the source, hold the phone steady, and reduce background noise. The confidence pips on each method's row in the Settings sheet tell you which detector is currently most stable.
Where are my recordings stored?
Inside the app's private Documents folder. Audio is saved as .m4a (AAC) and the optional visualizer companion as .mov. They never leave your phone unless you actively share them via the share button.
What does "Hearing boost" actually do?
It's an adaptive WDRC dynamic compression. Quiet input gets a large automatic boost (up to +24 dB at the safety clamp); loud input gets little or none. Watch the "+XX dB" live readout below the picker to see the boost actually being applied in real time. The World Volume slider is a separate, flat trim that adds the same dB to everything.
Do my settings survive a reinstall?
Yes, when iCloud Backup is enabled on your iPhone. Settings (listening mode, EQ, per-mode mutes, boost, detector thresholds, personal EQ profile) live in iOS UserDefaults, which iCloud Backup includes automatically. Restore the backup on a fresh install and your settings come back.
Is my data private?
Yes. super-hear has no accounts, no tracking, no ads, and never sends your audio or settings anywhere. See our Privacy Policy.
Is super-hear a medical device?
No. super-hear is a consumer listening utility for everyday audio. Beat Detect readings are best-effort audio-pattern estimates, not health or medical measurements, and should not be used for medical decisions. See the Terms of Use for safety details.