Phone Warmer Support
Help with setup, device status, calming audio, safety guidance, purchases, and privacy.
Get in touch
The fastest way to reach the Phone Warmer team is by email. We read every message and reply within a few business days.
When emailing, it helps to include:
- Your iPhone model and iOS version
- The Phone Warmer version shown in the App Store or iOS Settings
- The screen you were using: Home, Settings, purchase, audio, or safety disclaimer
- Your current battery level, Low Power Mode state, and visible thermal status if relevant
- A short description of what happened and what you expected
- Screenshots or a screen recording if useful and appropriate
Frequently Asked Questions
Quick answers for safety, device status, purchases, audio, and privacy.
Does Phone Warmer turn my iPhone into a heater?
No. Phone Warmer is a cold-weather companion, not a physical heater. Use proper clothing and purpose-built warming equipment in cold conditions.
What devices does Phone Warmer support?
Phone Warmer is built for iPhone on iOS 18 or later.
Why does the app show thermal status instead of exact temperature?
iOS does not expose an exact internal phone temperature to apps. Phone Warmer uses Apple's thermal status categories and avoids presenting fake degree readings.
What should I do if my phone gets hot?
Stop using the app, let the device cool, remove it from direct heat or enclosed spaces, and follow any iOS temperature warning. Do not place a hot device against skin.
Does Phone Warmer need an account or internet connection?
No QnSub account is required for core use. The App Store may require a network connection for purchases, restore purchases, and normal Apple services.
What does Pro unlock?
Pro purchase behavior can vary by release. In the current app, Pro is handled through Apple StoreKit and can unlock supported comfort controls or remove extra confirmation steps where available.
Can I turn off animation or audio?
Yes. Phone Warmer includes reduced-animation support and calming music settings, including an Off option for silence.
Where can I read the privacy policy?
The full policy is at /phonewarmer/privacy. Short version: Phone Warmer is local-first, has no account requirement, and does not include advertising or analytics SDKs.