ChatScene Support
Help, troubleshooting, and how to reach us.
Get in touch
The fastest way to reach the ChatScene team is by email. We read every message and reply within a few business days.
When emailing, it helps to include:
- Your iPhone or iPad model and iOS version (Settings → General → About)
- The ChatScene version from the app Settings screen
- A short description of what you did and what you expected
- Screenshots or exported videos if anything looks visually wrong
Frequently Asked Questions
Quick answers to the questions we expect most often.
Does ChatScene send real messages?
No. ChatScene is a fictional chat scene creator. It does not send SMS, iMessage, Messenger, WhatsApp, or any other real messages, and it does not connect to messaging services.
Do I need an account to use ChatScene?
No. ChatScene has no account system. Your fictional conversations, scene settings, and selected images are stored locally on your device.
How do I add a photo to a chat scene?
Use the Photo or Choose Photo actions in the message editor to pick an image from your photo library. ChatScene only imports the image you choose and attaches it to the fictional message or profile.
Can I use ChatScene for skits, demos, or lessons?
Yes. ChatScene is intended for creative, educational, parody, product mockup, social content, and writing or storyboard workflows. Use fictional labels and branding when you need the output to be clearly understood as created content.
How do I delete my data?
Uninstalling ChatScene removes the app and its local data container from your device. Because there is no ChatScene server or account, there is no separate server-side data to delete.
I want a refund.
App Store purchases are handled by Apple, not by us. Request a refund through Apple at reportaproblem.apple.com.
Where can I read the privacy policy?
The full policy is at /chatscene/privacy. Short version: ChatScene is local-first, with no accounts, no analytics, no ads, and no tracking.