Algebra Buddy Support
Help with lessons, solving, scanning, purchases, privacy, and local learning data.
How can we help?
For Algebra Buddy concerns, email appsupport@qnsub.com. Include "Algebra Buddy" in the subject so the message reaches the right product context.
Lessons and practice
Tell us the curriculum level, topic, lesson, or practice mode you were using and what you expected to happen.
Photo Solver
Share the error message and whether you used the camera or photo library. Do not email a worksheet containing private student information.
Purchases
Apple handles payment and subscription records. Algebra Buddy can restore verified purchases but cannot issue refunds directly.
Helpful details to include
- Your iPhone or iPad model and iOS or iPadOS version
- The Algebra Buddy version shown in Settings
- The lesson, topic, solver mode, or screen involved
- The exact message shown by the app
- A screenshot with names, grades, and worksheet details removed
Frequently Asked Questions
Answers based on the current iPhone and iPad build.
Do I need an account?
No. Core lessons, practice, graphing, deterministic solving, settings, and progress tracking work without an Algebra Buddy account.
What works offline?
The included curriculum, lessons, local practice, graphing, deterministic math tools, and progress records work locally. AI Photo Solver, App Store purchases, restoration, subscription management, and update checks require internet access.
How does AI Photo Solver use my image?
Only after you choose to solve a photo, Algebra Buddy compresses the selected image and sends it through QnSub's Cloudflare service to OpenAI for transcription and a structured solution. The app does not save the captured photo. Read the privacy policy for full details.
Why does the recognized equation look wrong?
Crop to one problem, use even lighting, keep the full equation in frame, and avoid shadows or page curvature. Always review the recognized problem, confidence, steps, and verification before relying on an AI result.
What is included without the weekly AI pass?
The app purchase includes the complete on-device course, practice, graphing, deterministic tools, and local progress. One AI photo solve is included per device. The weekly pass covers additional cloud AI photo solving.
How do I restore my AI Photo Solver Pass?
Open Algebra Buddy Settings, choose AI Photo Solver Pass, then tap Restore Purchases. Use the same Apple Account that made the purchase.
How do I cancel or manage the weekly pass?
Open Settings in Algebra Buddy and tap Manage Subscription, or open iPhone Settings, tap your name, then Subscriptions. Apple provides the current steps at support.apple.com/118428.
How do I request a refund?
Apple makes refund decisions for App Store purchases. Visit reportaproblem.apple.com and sign in with the Apple Account used for the purchase.
How do I delete my learning data?
Open Settings and choose Reset Everything to Factory Settings. This clears app-owned progress, preferences, bookmarks, cached files, and the current installation identifier. App Store purchases remain linked to your Apple Account, and the one-free-solve eligibility marker can persist to prevent reinstall abuse.
Can Algebra Buddy guarantee every answer?
No. Algebra Buddy provides educational guidance, and AI output can be incomplete or incorrect. Review the recognized equation, each step, and the verification. Follow your school's rules for permitted assistance.
Still need help?
Email appsupport@qnsub.com and include Algebra Buddy in the subject.
Email App Support